Privacy Policy
This Privacy Policy explains how Elecool Electrical ("we", "us", "our") collects, uses, stores and discloses personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Information we collect
We collect personal information that you voluntarily provide when you contact us, request a quote, book a service, or interact with our website. This typically includes your name, contact details (phone, email, address), and details of the work you require. We may also collect technical information such as IP address, browser type and pages visited via our analytics provider.
How we use your information
We use the information you provide to: respond to your enquiries; prepare and deliver quotes; carry out the electrical work you've engaged us for; issue invoices and Certificates of Electrical Safety; and (where you've opted in) send service reminders or follow-up communications. We do not sell your data to third parties.
Who we share information with
We may share limited information with trusted third parties solely to operate our business — for example, our accounting and invoicing software, our email delivery provider (Resend), and our analytics provider (Google). Each of these providers handles your data under their own privacy obligations.
Cookies and analytics
Our website uses cookies for analytics and to remember your preferences. You can disable cookies in your browser settings, though some site functionality may be affected.
Data retention
We retain customer records for as long as required by Australian tax and electrical-safety record-keeping obligations, typically a minimum of seven years for invoices and a minimum of five years for Certificates of Electrical Safety.
Your rights
You can request access to the personal information we hold about you, ask us to correct it, or request its deletion (subject to our legal record-keeping obligations). To make such a request, contact glenn@elecool.com.au or call 0418 576 387.
Complaints
If you believe we have mishandled your personal information, please contact us first so we can attempt to resolve the matter. If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
Updates to this policy
We may update this Privacy Policy from time to time. The current version is always available at this URL.