Terms and Conditions
Effective date: 8th May 2026 Last updated: 8th May 2026
These Terms and Conditions (“Terms“) govern your use of the Elecool website at elecool.com.au (the “Website“) and any electrical, air conditioning, refrigeration, heating, ventilation or related goods and services we provide (“Services“).
By using the Website or engaging us to perform Services, you agree to these Terms. If you do not agree, do not use the Website or engage us.
1. About us
- Trading name: Elecool
- Electrical Contractor Licence (REC): 26259
- Refrigerant Trading Authorisation (ARC): RTA-AU 36806
- Email: [email protected]
- Phone: 0418576387
In these Terms, “we“, “us” and “our” mean Elecool. “You” and “your” mean the person or entity using the Website or engaging us for Services.
2. Use of the Website
You may use the Website for lawful, personal and business purposes only. You agree not to:
- use the Website in a way that breaches any law or regulation;
- interfere with or disrupt the Website, its servers or networks;
- attempt to gain unauthorised access to any part of the Website or to any account or system;
- copy, scrape, reproduce, modify or republish any part of the Website without our prior written consent (except as permitted by law);
- upload or transmit any virus, malware or harmful code; or
- use the Website to send unsolicited communications.
We may suspend or terminate your access to the Website at any time, without notice, if we reasonably believe you have breached these Terms.
3. Website content and disclaimers
The Website is provided for general information about our Services. We make reasonable efforts to keep it accurate and current, but to the maximum extent permitted by law:
- the Website is provided on an “as is” and “as available” basis;
- we do not warrant that the Website will be uninterrupted, error-free or free of viruses;
- pricing, product and service information on the Website is indicative only and may change without notice; and
- nothing on the Website constitutes professional electrical, refrigeration, safety, financial or legal advice. Always engage a licensed professional for advice specific to your circumstances.
4. Quotes, bookings and engagement
4.1 Enquiries and quotes
When you submit an enquiry through the Website, by phone, email or in person, we will arrange to assess the work, either remotely or by attending site, and provide a quote or estimate where appropriate. Quotes are valid for 30 days from the date of issue unless stated otherwise.
4.2 Quotes vs estimates
A quote is a fixed price for a defined scope of work, based on the information made available to us at the time of quoting. An estimate is a good-faith approximation only and is not binding. The actual price may vary based on site conditions, hidden defects, materials availability, scope changes, after-hours work or other factors disclosed to you.
4.3 Booking and acceptance
A binding agreement is formed when you accept our quote (in writing, by email, SMS, online form, signed acceptance or a confirmed verbal acceptance) or when we commence Services with your authority. Bookings are subject to availability.
4.4 Variations
Any change to the agreed scope (additional work, different materials, latent defects discovered on site) is a “Variation“. We will advise you of any Variation and the additional cost as soon as reasonably practicable. Variations may be approved verbally on site, by SMS, email or in writing. You agree to pay for approved Variations.
4.5 Site access and information
You agree to:
- provide safe and timely access to the work site at the agreed times;
- ensure the area is reasonably clear and accessible;
- inform us of any known site hazards (asbestos, structural issues, electrical faults, pests, animals, dangerous goods);
- give accurate information about the property, the work required and any prior installations or repairs; and
- obtain any consents required from owners, body corporates, tenants or neighbours.
If we cannot proceed because access or required consents are not available, we may charge a call-out fee.
5. Pricing and payment
5.1 Prices
All prices are in Australian dollars and, unless stated otherwise, include GST. We may charge:
- a call-out or service fee for attending site;
- minimum labour charges;
- after-hours, weekend and public holiday surcharges;
- charges for parking, tolls and travel where applicable; and
- charges for materials at our prevailing rates.
5.2 Payment terms
Unless agreed otherwise in writing, payment is due:
- on completion of the work for residential service calls and small jobs; or
- in accordance with the payment schedule in your quote (which may include a deposit and progress payments) for larger projects.
We accept payment by [INSERT PAYMENT METHODS, e.g. EFT, credit/debit card, etc.]. Card payment surcharges may apply.
5.3 Late payment
If payment is not made by the due date, we may:
- charge interest at [INSERT, e.g. 10%] per annum, calculated daily;
- suspend further work and withhold delivery of certificates, manuals or warranty documents until paid;
- recover all reasonable costs of recovery (including debt collection and legal costs) from you; and
- list any unpaid debt with a credit reporting body where permitted by law.
5.4 Title to goods
Title in any goods we supply (for example, units, parts, fittings) does not pass to you until we have received payment in full for those goods and all related Services. Until then, the goods remain our property and we may, on reasonable notice and to the extent permitted by law, recover them. Risk in the goods passes to you on delivery or installation, whichever is earlier.
5.5 Disputed amounts
If you dispute any part of an invoice, you must notify us in writing within 7 days of the invoice date with full reasons. Undisputed amounts must still be paid by the due date.
6. Cancellations and rescheduling
You may cancel or reschedule a booking by contacting us at least 24 hours before the scheduled start time at no charge. For cancellations or no-shows with less than 24 hours’ notice, we may charge a call-out fee or a reasonable cancellation fee to cover costs incurred.
We may reschedule a booking due to weather, safety, supply, illness or other circumstances reasonably beyond our control. We will give you as much notice as practicable.
If you are a “consumer” within the meaning of the Australian Consumer Law and the Services are provided at your home (and meet the other requirements for an unsolicited consumer agreement), you may have additional cooling-off rights. Where those rights apply, we will provide the required information at the time of agreement.
7. Performance of Services
7.1 Licensed work
All licensed electrical and refrigerant work is carried out by appropriately licensed personnel. We hold REC 26259 (Victorian electrical contractor licence) and RTA-AU 36806 (refrigerant trading authorisation).
7.2 Compliance documents
Where required by law, we will issue a Certificate of Electrical Safety (CES) or other compliance document for the work performed. CES and similar documents will be issued after payment for the relevant work has been received in full.
7.3 Standards
We perform Services with due care and skill, in accordance with applicable Australian Standards, manufacturer specifications and our regulatory obligations.
7.4 Subcontractors
We may use subcontractors and suppliers to perform parts of the Services. We remain responsible to you for the work to the extent set out in these Terms and at law.
7.5 Existing systems
We do not warrant the condition of pre-existing wiring, equipment, building structures or systems we did not install. Where we identify defects or non-compliance, we will inform you and may recommend further work, which is a Variation.
8. Australian Consumer Law and warranties
8.1 Consumer guarantees
Our Services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL), including (where applicable) guarantees that Services will be:
- provided with due care and skill;
- fit for any disclosed purpose; and
- supplied within a reasonable time.
Goods we supply also come with non-excludable consumer guarantees, including as to acceptable quality and fitness for purpose. For major failures with the Services or goods, you are entitled to cancel your service contract or have a refund or replacement, and to compensation for any other reasonably foreseeable loss or damage. If a failure is not major, you are entitled to have the problem rectified in a reasonable time and, if this is not done, to cancel the contract and obtain a refund of any unused portion.
8.2 Workmanship warranty
In addition to your rights under the ACL, we warrant our workmanship for [INSERT, e.g. 12 months] from the date of completion, subject to the following:
- the warranty covers defects in our workmanship only;
- it does not cover normal wear and tear, misuse, neglect, unauthorised modifications, damage caused by other parties, power surges, weather events, failure to perform recommended maintenance, or fair use of consumables (filters, fuses, batteries);
- it does not extend to goods supplied (those are covered by the manufacturer’s warranty and the ACL); and
- to make a warranty claim, contact us using the details in section 14 with the job details and a description of the issue. We may need to inspect the work before agreeing to a remedy.
8.3 Manufacturer warranties
Goods such as air conditioning units, switchboards, hot water systems and similar products carry warranties from their manufacturer. We will pass on the manufacturer’s warranty information at completion. Where a warranty claim relates to the goods, you may need to deal directly with the manufacturer, and we can assist where reasonable.
8.4 Things outside our control
We are not responsible for issues caused by:
- existing wiring, plumbing, structures or equipment we did not install;
- power supply faults, outages or surges;
- pests, vermin or environmental damage;
- third-party works or modifications after we complete our work; or
- failure to follow our use, care or maintenance recommendations.
9. Liability
9.1 Limitation
To the maximum extent permitted by law:
- our total liability to you in connection with the Services or these Terms (whether in contract, tort, statute or otherwise) is limited, at our option, to resupplying the Services, paying the cost of having the Services resupplied, or refunding the amount you paid for the relevant Services; and
- we are not liable for any indirect, special, consequential or economic loss, including loss of profits, loss of business, loss of data, loss of opportunity or business interruption.
9.2 No exclusion of non-excludable rights
Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including under the ACL.
9.3 Your responsibility
You are responsible for:
- backing up sensitive electronic equipment and data before we attend (we recommend powering down sensitive equipment where appropriate);
- securing valuables and pets during our visit; and
- the accuracy of information you provide to us.
10. Indemnity
To the maximum extent permitted by law, you indemnify us against any loss, damage, cost or expense (including reasonable legal costs) we suffer or incur arising out of or in connection with:
- your breach of these Terms;
- your negligent or unlawful act or omission;
- inaccurate information you provide to us; or
- your failure to obtain consents required for the Services.
This clause does not apply to the extent the loss is caused by our negligence, breach or wilful misconduct.
11. Intellectual property
All content on the Website, including text, graphics, logos, images, photos, designs and code, is owned by us or our licensors and is protected by copyright and other laws. You may view, download and print extracts for your personal, non-commercial use, provided you do not modify the content or remove any notices. All other use is prohibited without our prior written consent.
The Elecool name and logo are trade marks of [INSERT ENTITY]. You must not use them without our prior written consent.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms.
13. Third-party links
The Website may contain links to third-party websites for your convenience. We do not control, endorse or take responsibility for those websites or their content, and accessing them is at your own risk.
14. Notices and contact
Any notice under these Terms must be sent to:
Elecool Email: [INSERT EMAIL] Post: [INSERT POSTAL ADDRESS]
We may give notices to you at the email or postal address you have most recently provided to us.
15. General
15.1 Governing law
These Terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria.
15.2 Entire agreement
These Terms, together with any quote, written agreement and our Privacy Policy, form the entire agreement between you and us about the Services and supersede any prior representations or agreements.
15.3 Severance
If any part of these Terms is held to be invalid or unenforceable, that part is severed and the remainder continues in force.
15.4 Waiver
Failure to enforce any provision is not a waiver of our right to enforce it later.
15.5 Assignment
You may not assign your rights under these Terms without our prior written consent. We may assign or novate our rights and obligations to a successor of our business.
15.6 Force majeure
We are not liable for any failure or delay caused by events reasonably beyond our control, including extreme weather, fire, flood, pandemic, industrial action, supply chain disruption, government action and acts of third parties.
15.7 Changes
We may update these Terms from time to time. The current version will always be available on the Website, with the “Last updated” date shown above. Continued use of the Website or engagement of Services after changes are posted constitutes acceptance of the updated Terms.
16. Complaints and dispute resolution
If you have a concern about our Services, please contact us first using the details in section 14. We will work in good faith to resolve the issue.
If the matter is not resolved, you may also be able to seek assistance from:
- Consumer Affairs Victoria – www.consumer.vic.gov.au / 1300 558 181
- Energy Safe Victoria (for electrical safety concerns) – www.esv.vic.gov.au
- Australian Refrigeration Council (ARC) (for refrigerant handling concerns) – www.arctick.org
- Victorian Civil and Administrative Tribunal (VCAT) for unresolved consumer disputes.