Are you available on public holidays?
Yes. We provide 24/7 emergency electrical service 365 days a year, including: • Christmas Day • New Year’s Day • Australia Day • Good Friday & Easter • Anzac Day • Melbourne Cup Day • All other public holidays Electrical emergencies don’t take holidays, and neither do we.
Do you charge more for after-hours emergencies?
A: Yes, after-hours work has premium rates to compensate our electricians for working overnight, weekends, and holidays. Our rates: • Weeknights (6pm-midnight): $165/hour • Late night (midnight-6am): $195/hour • Weekends: $185/hour • Public holidays: $220/hour Plus $150 callout fee (waived if repairs exceed $300). We provide a fixed quote before starting work, so you’ll know […]
What qualifies as an electrical emergency?
A: Contact us immediately for: • Complete power loss (and neighbors have power) • Sparking outlets, switches, or wiring • Burning smell from electrical sources • Smoke from switchboard or outlets • Exposed or damaged electrical wiring • Hot switchboard or meter box • Electrical issues after storms or lightning • Water in contact with […]
How fast can you respond to an emergency in Hawthorn?
A: Our average response time in Hawthorn and Hawthorn East is 30-45 minutes. We have emergency electricians based in the area who are on call 24/7. Response times can vary based on time of day, traffic, and current emergency call volume, but we prioritize life-threatening electrical emergencies (sparking, smoke, exposed wiring) for fastest response.
How often do EV chargers need maintenance?
Quality EV chargers require minimal maintenance: ROUTINE CHECKS (You can do): • Visual inspection monthly (check for damage) • Test charging function weekly (normal use) • Keep charger clean and dry • Check cable for wear annually PROFESSIONAL MAINTENANCE (Recommended every 2-3 years): • Electrical connection tightness check • Software updates (for smart chargers) • […]
Can you install a charger before I buy my EV?
Yes! Many forward-thinking homeowners install chargers before purchasing their electric vehicle. BENEFITS OF INSTALLING EARLY: • Your home is ready when you buy your EV • Installation scheduled at your convenience (not rushed) • Take advantage of current government rebates • Adds value to your property • Time to apply for rebate before EV purchase […]
What happens if I sell my house after installing a charger?
A: You have two options: OPTION 1: Leave the charger installed (Recommended) • Adds $2,000-3,000 to property value • Attractive selling point as EVs become more popular • Many buyers specifically searching for EV-ready homes • No removal costs OPTION 2: Take your charger to your new home • We can uninstall the charger: $200-300 […]
Do I need council approval or permits for EV charger installation?
Generally, no permit is required for standard residential EV charger installations in Victoria. However: ELECTRICAL COMPLIANCE (Required): ✓ Licensed electrician must complete all work (we qualify) ✓ Certificate of Electrical Safety must be issued (we provide) ✓ Installation must comply with AS/NZS 3000 (we meet this) ✓ Certificate lodged with Energy Safe Victoria (we do […]
Are all EV chargers compatible with my car?
All modern electric vehicles sold in Australia use the Type 2 connector standard (since 2016). This includes every major brand: FULLY COMPATIBLE: ✓ Tesla Model 3, Y, S, X (2019+) ✓ BYD Atto 3, Seal, Dolphin ✓ Polestar 2, Polestar 3 ✓ Hyundai Ioniq 5, Ioniq 6, Kona Electric ✓ Kia EV6, EV9, Niro EV […]
What’s the difference between Level 1 and Level 2 charging?
This is a critical distinction: LEVEL 1 CHARGING (Standard Power Point): • Uses regular 10-amp household outlet • Delivers 2.4kW of power • Adds 10-12km of range per hour • Takes 2-3 DAYS for full charge • Suitable only for plug-in hybrids or emergency use LEVEL 2 CHARGING (Dedicated Charger): • Uses 15-32 amp dedicated […]